Terms of service

Effective Date: July 1, 2026
Last Updated: July 1, 2026

Welcome to Delux Laundry. These Terms of Service (“Terms”) govern your access to and use of www.deluxlaundry.com (the “Website”), including the purchase of products, subscriptions, and services offered by Delux Laundry.

By accessing this Website or placing an order, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree with these Terms, please do not use our Website.

1. About Delux Laundry

Delux Laundry develops premium laundry detergent solutions designed for residential, commercial, and professional laundry operations. Our products are formulated to deliver exceptional cleaning performance, consistent dosing, and a superior laundry experience.

These Terms apply to all visitors, customers, distributors, wholesale buyers, and users of our Website.

2. Eligibility

By using this Website, you represent that:

  • You are at least 18 years of age or the age of legal majority in your jurisdiction.
  • Any information you provide is accurate and current.
  • You have the legal authority to enter into these Terms.

3. Use of Our Website

You agree to use this Website only for lawful purposes.

You may not:

  • Use our products or Website for illegal activities.
  • Attempt to interfere with Website security.
  • Upload malicious software or viruses.
  • Copy, scrape, reproduce, or distribute Website content without written permission.
  • Attempt to gain unauthorized access to our systems.

Violation of these Terms may result in immediate suspension of access.

4. Product Information

We strive to ensure that all product descriptions, specifications, images, pricing, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Correct pricing errors.
  • Modify product descriptions.
  • Update product specifications.
  • Discontinue products.
  • Cancel orders resulting from inaccurate information.

We may take these actions without prior notice.

5. Orders

Submission of an order does not constitute acceptance.

Delux Laundry reserves the right to:

  • Refuse any order.
  • Limit quantities.
  • Cancel suspicious transactions.
  • Cancel orders resulting from pricing or inventory errors.

Orders are accepted only after payment has been authorized and the order has been processed.

6. Pricing

Prices are listed in U.S. Dollars.

Prices may change without notice. Applicable taxes and shipping charges are calculated during checkout.

7. Payment

Payments are securely processed through authorized third-party payment processors.

Delux Laundry does not store complete payment card information. Accepted payment methods are displayed during checkout.

8. Shipping

We ship throughout the United States using trusted shipping partners.

Delivery estimates are provided for convenience only and are not guaranteed.

Delux Laundry is not responsible for delays resulting from:

  • Weather.
  • Carrier delays.
  • Customs.
  • Incorrect shipping addresses.
  • Events beyond our reasonable control.

Risk of loss transfers to the customer upon delivery by the carrier.

9. Returns & Refunds

Unless otherwise required by law, all sales are final.

Due to the nature of our products, Delux Laundry does not accept returns or exchanges of opened or unopened products.

We will replace or refund products only if:

  • The wrong item was shipped.
  • The product arrived damaged during transit.
  • The product contains a verified manufacturing defect.

Claims must be submitted within seven days of delivery and may require photographs or other supporting documentation.

Please review our Return & Refund Policy for complete details.

10. Product Safety

Delux Laundry products are intended solely for laundry applications.

Customers are responsible for reading and following all instructions, warnings, and safety information printed on product packaging.

Improper use, misuse, or failure to follow instructions may result in injury or property damage.

Keep all products out of reach of children and pets.

11. Commercial Use

Commercial customers, laundromats, hospitality businesses, and other professional users are responsible for ensuring products are stored, handled, and used in accordance with applicable safety regulations and workplace standards.

12. Product Performance

Product performance may vary depending on:

  • Water hardness.
  • Water temperature.
  • Washing equipment.
  • Fabric type.
  • Soil conditions.
  • Stain age.

Delux Laundry does not guarantee identical results under every operating condition.

13. Subscriptions

If you enroll in a subscription program, you authorize Delux Laundry to charge your selected payment method according to your chosen delivery schedule.

You may pause, skip, modify, or cancel your subscription before your next scheduled billing date.

14. Intellectual Property

All content appearing on this Website, including but not limited to:

  • Delux Laundry®.
  • Logos.
  • Product names.
  • Packaging.
  • Graphics.
  • Images.
  • Product photography.
  • Videos.
  • Marketing materials.
  • Website design.
  • Written content.

All such content is the exclusive property of Delux Laundry or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

15. User Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

You are responsible for all activity occurring under your account.

16. Third-Party Services

Our Website may integrate with third-party providers, including payment processors, analytics services, shipping providers, and marketing platforms.

Delux Laundry is not responsible for third-party services or their policies.

17. Privacy

Your use of this Website is also governed by our Privacy Policy.

18. Limitation of Liability

To the fullest extent permitted by law, Delux Laundry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our Website or products.

Our maximum liability shall not exceed the purchase price actually paid for the product giving rise to the claim.

19. Disclaimer of Warranties

Except as expressly stated, all products and services are provided “AS IS” and “AS AVAILABLE.”

Delux Laundry disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

20. Indemnification

You agree to defend, indemnify, and hold harmless Delux Laundry, its owners, officers, employees, affiliates, and agents from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of our products or Website.

21. Governing Law

These Terms shall be governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the jurisdiction of those courts.

22. Changes to These Terms

Delux Laundry may update these Terms at any time.

Changes become effective upon posting to this Website. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

23. Contact Us

Delux Laundry

Website: www.deluxlaundry.com
Email: info@deluxlaundry.com