Refund policy

Our goal is your complete satisfaction. If your order arrives damaged, incorrect, or does not meet our quality standards due to a manufacturing defect, we’ll work quickly to make it right.

Effective Date: July 1, 2026
Last Updated: July 1, 2026

At Delux Laundry, we take pride in delivering premium-quality laundry products that meet the highest standards of performance and reliability.

Because our products are household cleaning products and may be subject to contamination once they leave our facility, all sales are final.

Please review this policy carefully before placing your order.

1. All Sales Are Final

For the safety of our customers and the integrity of our products, Delux Laundry does not accept returns, exchanges, or refunds for products that have been shipped, except in the limited circumstances described below.

We are unable to restock or resell returned cleaning products.

2. Eligible Refunds or Replacements

We will gladly replace your product or issue a refund if:

  • You received the incorrect product.
  • Your order arrived damaged during shipping.
  • The product contains a verified manufacturing defect.
  • Your order is missing items.

To qualify, you must contact us within seven calendar days of delivery.

3. How to Submit a Claim

Please email support@deluxlaundry.com and include:

  • Your order number.
  • Your full name.
  • A description of the issue.
  • Clear photographs of:
    • The shipping box.
    • The shipping label.
    • The product packaging.
    • Any damaged or incorrect items.

Additional information may be requested to evaluate your claim.

4. Damaged Shipments

If your package arrives visibly damaged, we recommend:

  • Photographing the package before opening it.
  • Keeping all original packaging materials.
  • Contacting us within seven days of delivery.

We will review your claim and determine whether a replacement or refund is appropriate.

5. Incorrect Orders

If you receive the wrong product, please notify us within seven days of delivery.

Once verified, Delux Laundry will, at its discretion:

  • Ship the correct product.
  • Issue a refund.
  • Provide another appropriate resolution.

6. Manufacturing Defects

Although every batch is carefully inspected, if you believe your product contains a manufacturing defect, please contact us promptly.

Our Quality Assurance team may request photographs or additional information before approving a replacement or refund.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened products.
  • Used products.
  • Products purchased through unauthorized sellers.
  • Promotional items.
  • Clearance or final-sale products.
  • Gift cards.
  • Digital products.
  • Products damaged due to improper storage or misuse.

8. Subscription Orders

If you participate in a recurring subscription program:

  • Future shipments may be modified, skipped, or canceled before your next billing date.
  • Once an order has been processed or shipped, it is considered a final sale and cannot be canceled or returned.

9. Order Cancellations

Orders may be canceled only before they enter processing.

Once an order has been processed for shipment, it cannot be canceled.

10. Refund Processing

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Please allow five to ten business days for the refund to appear on your account, depending on your financial institution.

11. Limitation of This Policy

Delux Laundry reserves the right to deny any claim that:

  • Is submitted after the required notification period.
  • Lacks sufficient supporting documentation.
  • Involves misuse, abuse, improper storage, or unauthorized modification of the product.
  • Is determined to be fraudulent.

12. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Delux Laundry

Website: www.deluxlaundry.com
Email: info@deluxlaundry.com