Privacy policy

Effective Date: July 1, 2026
Last Updated: July 1, 2026

Delux Laundry (“Delux Laundry,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.deluxlaundry.com (the “Website”), purchase our products, create an account, subscribe to marketing communications, or otherwise interact with us.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

  • Name.
  • Company name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Telephone number.
  • Payment information, processed securely by our payment providers.
  • Purchase history.
  • Account login information.

Commercial Information

We may collect information regarding:

  • Products purchased.
  • Order history.
  • Subscription status.
  • Customer support requests.

Device Information

When you visit our Website, we may automatically collect:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Time zone.
  • Website activity.
  • Pages viewed.
  • Referral source.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Deliver products.
  • Manage subscriptions.
  • Respond to customer inquiries.
  • Improve our Website.
  • Personalize your shopping experience.
  • Detect fraud and unauthorized activity.
  • Process payments.
  • Communicate regarding orders.
  • Send promotional emails if you opt in.
  • Comply with legal obligations.

3. Marketing Communications

If you subscribe to our mailing list, we may send:

  • Product announcements.
  • Promotions.
  • Educational content.
  • Product launches.
  • Company updates.

You may unsubscribe at any time using the unsubscribe link provided in our emails.

4. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to:

  • Remember your preferences.
  • Keep your shopping cart active.
  • Analyze Website traffic.
  • Improve performance.
  • Deliver personalized advertising.

You may disable cookies through your browser settings. However, certain Website features may not function properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that assist us in operating our business, including:

  • Shopify.
  • Payment processors.
  • Shipping carriers.
  • Email marketing providers.
  • Analytics providers.
  • Customer support platforms.
  • Fraud prevention services.

These providers receive only the information necessary to perform their services.

6. Payment Information

Payments are securely processed by third-party payment providers.

Delux Laundry does not store complete credit card numbers or payment credentials on our servers.

7. Shipping Providers

To deliver your orders, we may share shipping information with carriers such as:

  • UPS.
  • FedEx.
  • USPS.
  • Other authorized delivery partners.

Only the information necessary to complete delivery is provided.

8. Analytics

We may use analytics and advertising services, including:

  • Google Analytics.
  • Shopify Analytics.
  • Meta Pixel.
  • Google Ads.
  • Other similar tools.

These services help us understand Website traffic, measure advertising performance, and improve the customer experience.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information.

While we strive to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders.
  • Provide customer service.
  • Meet legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Request a copy of your personal data.
  • Opt out of marketing communications.
  • Request information regarding how your data is processed.

To exercise these rights, please contact us using the information provided below.

12. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including the right to know, correct, delete, and request information regarding the personal information collected about them.

We do not knowingly sell personal information.

13. Children’s Privacy

Our Website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we learn that information has been collected from a child without appropriate consent, we will promptly delete it.

14. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

15. International Visitors

Our Website is operated from the United States.

If you access our Website from outside the United States, you understand that your information may be transferred to and processed in the United States.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately upon posting the revised policy on this page.

The “Last Updated” date at the top of this page indicates when revisions were made.

17. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.

Delux Laundry

Website: www.deluxlaundry.com
Email: info@deluxlaundry.com